Returns and refunds

Last update: October 15, 2026.

If you are purchasing as a consumer, you have the right to withdraw from your purchase under the terms of articles 102 to 108 of the TRLGDCU (Spanish General Law for the Defense of Consumers and Users). This page explains how to do so, in which cases it does not apply, and how the refund is processed.

1. Withdrawal period

You have 14 calendar days to withdraw from the purchase without needing to justify your decision. The period begins on the day you, or a third party indicated by you other than the carrier, receive the products. If an order is delivered in multiple shipments, the period counts from the receipt of the last product.

2. How to exercise the right of withdrawal

1. Notify us of your decision before the period expires by writing to easycentury2023@gmail.com or via the contact page (subject: "Return or withdrawal"). You may use the withdrawal form found at the end of this page, although it is not mandatory: any clear statement of your decision will suffice. Please include your name, the order number, and the products you wish to return.
2. We will confirm receipt of your request and provide you with the address to which you must send the products.
3. Send the products, with their original packaging if you still have it, within a maximum period of 14 calendar days from the date you notified us of your decision.

3. Sealed cosmetic products

In accordance with article 103.e) of the TRLGDCU, the right of withdrawal does not apply to sealed products that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.

This means that:

• You can return any product whose original seal (film, sealing foil, cap, or safety seal) remains intact.
• If a product that was delivered sealed has been opened after delivery, it cannot be returned due to withdrawal for reasons of hygiene and health protection.
• If a product was not delivered sealed, you may still withdraw. In that case, you will only be liable for any diminished value of the product resulting from handling other than what is necessary to establish the nature and characteristics of the goods.

This exception does not affect your rights if the product arrives damaged, defective, or does not correspond to what you ordered (see section 6).

4. Return costs

Decision pending before publishing: indicate whether the direct cost of returning the products is borne by the consumer or CELLA

5. Refund

We will refund all payments received, including initial shipping costs (except for additional costs if you chose a delivery method other than the cheapest standard one we offer), without delay and, at the latest, within 14 calendar days from the date we are informed of your decision to withdraw.

We will use the same payment method you used for the purchase, unless you expressly agree otherwise, and you will not incur any fees as a result of the refund. We may withhold the refund until we have received the products or until you have provided proof of shipment, whichever comes first.

6. Damaged, defective, or incorrect products

If you receive a product that is damaged, defective, or different from what you ordered, write to us including the order number and, if possible, attach a photo. In these cases, the legal guarantee of conformity applies: we will replace it or, if that is not possible, refund the amount, at no cost to you, even if the product has been opened.

7. Withdrawal form

You should only complete and return this form if you wish to withdraw from the contract. You may copy it into an email.

To the attention of: CELLA, the owner identified in the Legal Notice — easycentury2023@gmail.com

I hereby inform you that I withdraw from my contract of sale for the following good(s):

Order number: ________ · Ordered on / received on: ________

Name of consumer(s): ________

Address of consumer(s): ________

Signature of consumer(s) (only if this form is submitted on paper)

Date: ________